What Information We Hold and Why
When you create an account, we collect the details you submit — name, email address, date of birth and contact number — to verify eligibility and maintain your wallet. When you deposit through bKash, Nagad or Rocket, our payment processor records the transaction reference and amount;
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we do not store your mobile banking PIN or full wallet credentials on our servers. We also collect device and session data — browser type, IP address, pages visited — to keep the lobby secure and to detect unusual activity on your account. If you reach
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out via live chat or email support, the content of that conversation is stored so our team can follow up accurately. We do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad and Rocket is governed by their own
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privacy terms, and we encourage you to read those. Where local law in Bangladesh or your eligible region requires us to retain records for a set period, we comply with that obligation. You can request a copy of the data we hold on you at any
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time through the contact path listed in this policy.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.