Reference

Our Legal Framework for Bangladesh Access

Zoya 9 operates under a defined policy structure that sets out how accounts, payments, and data are handled. Access to our platform depends on your local law and eligible region — read this page to understand what applies to you before proceeding.

Jurisdiction-dependent accessbKash, Nagad, Rocket coveredAccount and data policyBangladesh-focused termsEligibility conditions apply
Zoya 9 Our Legal Framework for Bangladesh Access
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about how our terms apply to your account, or if you want to request changes to your personal data, our support team handles policy-related queries through the channels below. Response times vary, but policy and data requests are treated separately from general account queries and are routed to the appropriate team.

Team online

Live Chat

Available through the Zoya 9 lobby interface. Raise a policy or data query directly and the team will log it for the relevant department.

Email Support

Send account or data-related legal requests to our support address. Include your registered account ID so the query can be matched to your record.

Help Centre

The Help Centre contains the current versions of all policy documents including our terms, privacy notice, and cookie policy — accessible without logging in.

HOW WE HANDLE YOUR DATA

Account Security and Data Handling at Zoya 9

We hold account data — including your registered mobile number, wallet IDs, and session history — under the terms of our privacy notice. Here is how key areas work in practice.

Data Retention We retain account records for the period required under our operating terms. Closed accounts are not deleted immediately — data is held for the retention window stated in our privacy notice, then removed from active systems.
Cookies and Tracking Zoya 9 uses session cookies to maintain your lobby state and analytics cookies to understand how the platform is used. You can review and adjust cookie preferences from the settings panel after login.
Account Security Your account is protected by OTP verification tied to your registered mobile number. Any change to your linked wallet — bKash, Nagad, or Rocket — triggers a re-verification step before the new wallet is activated.
Data Requests To request a copy of the data we hold on your account, or to ask for corrections, contact support with your account ID. We process data requests in line with our published privacy notice timeline.

Common Questions About Our Legal Terms

These are the questions we receive most often about how our terms, eligibility, and data policy work. Each answer reflects the current version of our published documents.

Eligibility depends on your local law and region. We do not make that determination for you. Check the legal position in your jurisdiction before accessing the platform or linking a wallet.

The version published on this page at the time of your session governs your use. If we update the terms, we note the revision date at the top of the document. Continued use after an update constitutes acceptance.

Contact our support team with your registered account ID and a written data request. We process these through our privacy notice procedure and respond within the timeframe stated in that document.

Closed account data is retained for the window specified in our privacy notice, then removed from active systems. Wallet IDs such as your bKash or Nagad number are de-linked from active records at closure.

Payment disputes — whether via bKash, Nagad, or Rocket — are handled through our support channel. Raise the query with your account ID and the transaction reference. Our terms set out the process and timelines.

You can contact support to request a restriction on how we process your data. Note that certain processing is necessary for account operation; withdrawing consent for those may limit your access to the platform.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.